Barcelona-El Prat Airport

Frequently asked questions 

Our job is to resolve passengers' queries at the airport.


Luggage 

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Where can luggage transported by each airline be picked up?

Barcelona airport follows the criteria for the use of terminals by airlines, regardless of flight destination or origin, so each airline delivers baggage to its corresponding terminal. You can find out the arrival point for each airline in the Arrivals section of our web site.


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Where can I get a bag to hold liquids when passing through security checkpoint?

The Divers multi-shops, situated in the T1 check-in hall and Airport Market, on the ground floor of T2B, sell transparent self-sealing bags of no more than a litre in capacity in which you can place liquids to facilitate their inspection at the security checkpoint.


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Is there a left luggage service?

The airport has one left-luggage office, situated on P0 of T1, on the level below La Plaza.

2011 charges for 24 hours or part thereof: €5.40 for the large locker, 50x80x90 cm (width x depth x height); €4.80 for the medium locker, 35x80x60 cm; and €4.20 for the small locker, 35x80x45 cm.

After 30 days, Aena reserves the right to transfer the deposited items to the warehouse. The cost of transfer is €43.35 and the storage charge in the warehouse for each 24 hours is €2.20.


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Where can I report the loss of my baggage?

In the Lost and Found offices operated by the airlines and handlind agents Air France, Fligthcare, Groundforce, Iberia, Lesma Handling, Newco, Swissport and Vueling in the baggage reclaim areas in the different terminals.


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Telephone support: 902 404 704 / (+34) 91 321 10 00 Persons with impaired hearing

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