Persons with impaired hearing

Aena has an information and customer service line for passengers with hearing and/or speech impairment.

This services allows users with these impairments to contact the Information and Customer Service Line from their mobile phone, in text mode and in real time, and without the need for other people to act as intermediaries.

If you are interested in this service you can access the instructions for downloading the free software required to use it from your mobile phone. Once installed, dial 902 404 704 / (+34) 91 321 10 00 for any queries and/or to request assistance in Spanish airports.

The service operates from 07:00 to 24:00, every day of the year.

Access to instructions (Telesor ToMobile)