List of services
Services provided by Aena Aeropuertos and its commitments to airlines.
Service charter for airlines
Aena Aeropuertos manages a network of 69 airports and 2 heliports, both in Spain and abroad. It is the largest airport organisation in the world with regard to the number of airports managed and passenger volume. The company's main task is to provide the best services and infrastructure to meet the demands of its clients - passengers and airport operators - and of the society it serves. Caring for the environment, safety and security and ongoing improvements to the quality of its services are the criteria applied to all the company's spheres of action.
The publication of this service charter is a clear example of Aena Aeropuertos' commitment to quality. The charter describes the services provided in airports operated by Aena Aeropuertos, the commitments taken on by the company and the quality indicators used. The charter also explains how users can help Aena Aeropuertos improve its services by lodging complaints and forwarding suggestions.