Passenger services
List of services
The services offered by Aena Aeropuertos and the commitments acquired with the passengers.
Services offered to passengers
The company currently manages a network of 69 airports and 2 heliports, both in Spain and abroad. It is the largest airport organisation in the world with regard to the number of airports managed and passenger volume. The company's main task is to provide the best services and infrastructure to meet the demands of its clients - passengers and airport operators - and of the society it serves. Caring for the environment, safety and security and ongoing improvements to the quality of its services are the criteria applied to all the company's spheres of action.
The publication of this Service Charter is a clear example of Aena Aeropuertos' commitment to quality. It includes a detailed list of the services offered by different operators in its network of airports, the commitments of Aena Aeropuertos and its quality indicators. The charter also explains how users can help Aena improve its services by lodging complaints and forwarding suggestions.
Frequently Asked Questions
Answers to your questions about airports and flights.
